If you have a message that the deactivation failed, check the possible causes of a failed deactivation. And in any case pay attention to what you do as we can't deactivate the serial number ourself, so if you have any doubt get in touch with our support desk. disable the option to "Clear Serial Numbers" if you are moving your license from one computer to another, so it is always there and you just have to activate and deactivate it from different computers.This is useful if for example you move from a temporary serial number to a permanent one, or want to replace the current serial with another. enable the option to "Clear Serial Numbers" if you want to clean the license window, so the serials are not there anymore.You can now use your license on another computer or proceed with your system update. If you entered it correctly and click on OK, you should see the following confirmation window, with the option to "Clear Serial Numbers": To deactivate via internet, just click on the "Deactivate via internet." button. You should get a warning to confirm that you want to deactivate:Ĭlick on proceed, you will be asked for an admin password: Try to address these and then do a deactivation via internet/. If the button remains greyed out, before doing the manual deactivation, check the possible causes in this article. The "Deactivate via internet" button may be disabled.
Indeed, with a manual deactivation, not only should you deactivate on your computer, but also you will have to communicate the deactivation codes on the manual deactivation web page. This is the easiest, and less prone to errors. Whenever possible, use "Deactivate via internet". Deactivate manually (only if you can't do it "via internet").You can deactivate a serial number from the "Registration/Activation Window". To open it, select the menu "MovieRecorder > Licenses." Opening the "Registration/Activation Window" Note: the examples given here are used with MovieRecorder but are valid for all Softron applications using serial numbers.
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